Q: Date/Time this occurred (Provide your time zone also) A: now
Q: DevKinsta Version A:2.13.6
Q: OS Version A:Win 11
Q: Docker Desktop Version A:4.38.0
Q: Were any error codes or messages observed? If so, what were they? A:No
Q: Detailed Description of the Problem A:
[terminalExec] Error:
rsync: connection unexpectedly closed (3136720 bytes received so far) [receiver]
[2026-01-29 10:21:27.742] [warn] [terminalExec] Error: rsync error: error in rsync protocol data stream (code 12) at io.c(231) [receiver=3.2.7]
[2026-01-29 10:21:27.742] [warn] [terminalExec] Error: rsync: connection unexpectedly closed (550469 bytes received so far) [generator]
rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
[terminalExec] Child process exited with code 30
[error] [downloadSite] Error while downloading files Error: Encountered an error in child process 20200: 30. rsync: connection unexpectedly closed (550469 bytes received so far) [generator]
rsync error: timeout in data send/receive (code 30) at io.c(231) [generator=3.2.7]
at handleChildProcessClosure (C:\Users\admin\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:619172)
at ChildProcess. (C:\Users\admin\AppData\Local\Programs\DevKinsta\resources\app.asar\main.prod.js:2:618129)
at ChildProcess.emit (node:events:513:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Process.onexit (node:internal/child_process:302:5)
Hi @snow Thank you for reaching out and welcome to the community!
Could you please send us the full DevKinsta’s main.log file via private message so we can take a closer look?
You can get the main.log file by clicking on the “Reveal log file in File Manager” under the Help and Support page in DevKinsta.
Also, could you please try the alternative fix outlined in the link below?
Thanks for your response. I encountered an error during the download process and retried multiple times without success. I’ve already shared the complete log file with you please let me know if you need any additional information.
I have reviewed the main log file you sent over to our team. I do see that the issue is specifically occurring with the rsync process. This process is what actually transfers the files of the site from Kinsta to your local DevKinsta environment.
I do see it appears that the rsync process timesout quite early on. I see an io timeout occurs as rsync is left waiting for 60 seconds for data. This might be indicating a connection issue.
If you are using a wireless connection to download the site I would recommend trying to connect your system using a wired connection if possible. A wired connection can be more stable that a wireless one.
Also, if you do have a firewall on your network please ensure it is configured to allow inbound and outbound connections to the host IP address shown in the Primary SFTP/SSH user section of your site in MyKinsta. This will ensure no firewall issues are occurring.
Please do let us know if this helps, or if the issue persists even after trying these steps. We are standing by and happy to help!
Hello @VladimirM
We’re using the same site and same network, so I’m not sure why the behavior differs.
I tested again yesterday and the download worked successfully this time.
Just wanted to check—were there any changes or adjustments made on your end over the weekend?
1. Is there any plan to support resumable downloads (breakpoint resume)? That would be very helpful in cases where the download is interrupted.
Currently, there are no plans for this specific feature, but I will submit your feedback as a feature request to our developers. Thank you for your input.
2. When I cancel the pull process, why does it remove all site content locally?
I believe this is designed to ensure that no data remains from the canceled action, which could trigger conflicts with Nginx and MariaDB configurations during future pull/push site operations.
