[2025-03-27 20:36:40.142] [error] [ipcMainStep] Error in operation SITE_PULL, step rsync: Error: Encountered an error in child process 39187: 11. rsync: [client] failed to open exclude file /
tmp/rsync/rsync_exclude_pull_ba4d36e6001a4cc7a3c7f576116d9df2.tmp: No such file or directory (2)
rsync error: error in file IO (code 11) at exclude.c(1481) [client=3.2.7]
at handleChildProcessClosure (/opt/DevKinsta/resources/app.asar/main.prod.js:2:617689)
at ChildProcess.<anonymous> (/opt/DevKinsta/resources/app.asar/main.prod.js:2:616646)
at ChildProcess.emit (node:events:513:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Socket.<anonymous> (node:internal/child_process:449:11)
at Socket.emit (node:events:513:28)
at Socket.emit (node:domain:489:12)
at Pipe.<anonymous> (node:net:322:12)
The file does exist though.
jp@jp-Inspiron-3721:/tmp/rsync$ ls -lsa
total 16
4 drwxrwxr-x 2 jp jp 4096 Mar 27 20:36 .
12 drwxrwxrwt 33 root root 12288 Mar 28 09:17 ..
0 -rw-rw-r-- 1 jp jp 0 Mar 27 20:33 rsync_exclude_pull_3cbb93a1c94b469ca841a9fda8228115.tmp
0 -rw-rw-r-- 1 jp jp 0 Mar 27 20:36 rsync_exclude_pull_ba4d36e6001a4cc7a3c7f576116d9df2.tmp
I gave it all the permissions (777) : no change.
I renamed it, run the pull-sync again, file recreated (0 bytes), and same error.
This indicates an rsync error but, in the situation as is, it’s not very clear why is this happening. Can I please trouble you to send the whole main.log file here ?
The only other error I can see in the log is this…
[2025-03-28 17:55:44.339] [error] [setSsl] Error while setting ssl to true {
e: “Error: ENOENT: no such file or directory, stat ‘/home/jp/.mozilla/firefox/’\n” +
’ at statSync (node:fs:1615:3)\n’ +
’ at Object. (node:electron/js2c/asar_bundle:2:4807)\n’ +
’ at Object.statSync (/opt/DevKinsta/resources/app.asar/main.prod.js:8:426365)\n’ +
’ at nssBrowsers_getAllNSSProfiles (/opt/DevKinsta/resources/app.asar/main.prod.js:2:819005)\n’ +
’ at /opt/DevKinsta/resources/app.asar/main.prod.js:2:819503\n’ +
’ at tryCatch (/opt/DevKinsta/resources/app.asar/main.prod.js:8:1832189)\n’ +
’ at Generator. (/opt/DevKinsta/resources/app.asar/main.prod.js:8:1833838)\n’ +
’ at Generator.next (/opt/DevKinsta/resources/app.asar/main.prod.js:8:1832738)\n’ +
’ at asyncGeneratorStep (/opt/DevKinsta/resources/app.asar/main.prod.js:8:1824034)\n’ +
’ at _next (/opt/DevKinsta/resources/app.asar/main.prod.js:8:1824333)’
I do have firefox installed, but I don’t use it.
I do not have a .mozilla folder in my home folder.
I presume this SSL issue is causing the download/pull of the site to fail?
I created the missing .mozilla/firefox folder & this error is no longer in the log & I’m able to enable HTTPS on the DevKinsta app for this site.
ref: SSL Update Failed (Linux) - #10 by iMark64
The pull from Kinsta still fails with the same message though…
[2025-03-28 19:18:11.290] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2025-03-28 19:18:11.379] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2025-03-28 19:18:11.921] [warn] [terminalExec] Error: rsync: [client] failed to open exclude file /tmp/rsync/rsync_exclude_pull_ba4d36e6001a4cc7a3c7f576116d9df2.tmp: No such file or directory (2)
rsync error: error in file IO (code 11) at exclude.c(1481) [client=3.2.7]
[2025-03-28 19:18:12.105] [info] [terminalExec] Child process exited with code 11
[2025-03-28 19:18:12.106] [error] [downloadSite] Error while downloading files Error: Encountered an error in child process 47503: 11. rsync: [client] failed to open exclude file /tmp/rsync/rsync_exclude_pull_ba4d36e6001a4cc7a3c7f576116d9df2.tmp: No such file or directory (2)
rsync error: error in file IO (code 11) at exclude.c(1481) [client=3.2.7]
at handleChildProcessClosure (/opt/DevKinsta/resources/app.asar/main.prod.js:2:617689)
at ChildProcess.<anonymous> (/opt/DevKinsta/resources/app.asar/main.prod.js:2:616646)
at ChildProcess.emit (node:events:513:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Socket.<anonymous> (node:internal/child_process:449:11)
at Socket.emit (node:events:513:28)
at Socket.emit (node:domain:489:12)
at Pipe.<anonymous> (node:net:322:12)
[2025-03-28 19:18:12.109] [error] [ipcMainStep] Error in operation SITE_PULL, step rsync: Error: Encountered an error in child process 47503: 11. rsync: [client] failed to open exclude file /tmp/rsync/rsync_exclude_pull_ba4d36e6001a4cc7a3c7f576116d9df2.tmp: No such file or directory (2)
rsync error: error in file IO (code 11) at exclude.c(1481) [client=3.2.7]
at handleChildProcessClosure (/opt/DevKinsta/resources/app.asar/main.prod.js:2:617689)
at ChildProcess.<anonymous> (/opt/DevKinsta/resources/app.asar/main.prod.js:2:616646)
at ChildProcess.emit (node:events:513:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Socket.<anonymous> (node:internal/child_process:449:11)
at Socket.emit (node:events:513:28)
at Socket.emit (node:domain:489:12)
at Pipe.<anonymous> (node:net:322:12)
After investigating into this issue further, I have located a previous report of a similar issue. It appears that this is a rather mysterious issue that our development team hasn’t seen in testing. However, there are a few things we can try to see if it helps resolve the problem.
The first thing to try would be to re-install Docker on your system. Please try a Docker Desktop installation, and if that doesn’t work than please try installing Docker via apt. Below, you may find a link to Docker’s documentation that goes into how to install Docker via both methods:
If you do continue to experience any issue after reinstalling Docker however please let us know so we can further investigate.
I tried Docker Desktop, but that would had issues starting the docker agent.
So I removed all docker packages, removed DevKinsta, rebooted and started a fresh.
I installed docker via apt-get, ran hello world and that was fine.
I then installed DevKinsta again & tried to clone my site.
I’m now in the position that it has not installed the docker images it needs.
docker logs -f devkinsta_nginx
Error response from daemon: No such container: devkinsta_nginx
I’ve also started another setup on a Windows machine, which is also failing due to other DevKinsta issues.
What machines/env are you running this on? Why am I seeing so many issues?
To narrow down the issue, I have reinstalled Ubuntu 24 LTS, installed DevKinsta. No other packages/apps have been installed (except Filezilla). I’m still in the same position with Pull not working.
6: Ran this to fix docker issue:
sudo chmod 666 /var/run/docker.sock
7: Clicked retry in the DevKinsta install
8: Click clone of my kinsta site.
9: Click sync-pull again.
This now worked.
Here is the full list of commands and downloads I used…
Creating site backup
Something bad happened Retry
Can you please retrieve the main.log file for your DevKinsta installation, and provide it to us here?