Thank you for the main.log file you shared!
As I could see from that file, I’ve noticed the following rsync error (while processing your site’s transfer process), like:
[2023-11-06 12:25:48.753] [info] [ProgressIndicator] { isFailed: false, isOpen: true }
[2023-11-06 12:25:48.835] [warn] [terminalExec] Error: rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]
[2023-11-06 12:25:48.989] [info] [terminalExec] Child process exited with code 23
[2023-11-06 12:25:48.989] [error] [downloadSite] Error while downloading files Error: Encountered an error in child process 8636: 23. rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]
[2023-11-06 12:25:48.991] [error] [ipcMainStep] Error in operation SITE_CREATION, step rsync: Error: Encountered an error in child process 8636: 23. rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1861) [generator=3.2.7]
Is it always failed at the same percentage each time you’re trying to pull the Staging site into DevKinsta?
I also noticed that you have this sub-folder inside your ~/public folder:
q1gn4sygf4-staging.onrocket.site/
(that seems to be another WP files?)
I would suggest to remove that sub-folder and its contents if you’re not using it on our server (and only keep files/folders that are really needed by your WordPress site hosted on our server).
Once you’ve removed that sub-folder and its contents, please try to pull the Staging site to your local computer with DevKinsta and see if it’s working?
Best regards,
Agus