Unable to log in to DevKinsta software

Q: Date/Time this occurred (Provide your time zone also)
**A: April 22, 2022 10:30 AM, CST **

Q: DevKinsta Version
A: 2.5.0

Q: OS Version
A: Mac OS Monterey 12.3.1

Q: Docker Desktop Version
A: 4.7.1

Q: Were any error codes or messages observed? If so, what were they?
A: None

Q: Detailed Description of the Problem
A: Attempt to log in to freshly installed DevKinsta, nothing happens, no errors or prompts or anything else. State will change indicating login, then nothing.

Error from main.log:

[2022-04-21 11:44:55.980] [info]  [KinstaLoginForm] logging in to my.kinsta
[2022-04-21 11:44:56.107] [error] FetchError: request to https://my.kinsta.com/graphql failed, reason: unable to get local issuer certificate
    at ClientRequest.<anonymous> (file:///Applications/DevKinsta.app/Contents/Resources/app.asar/dist/renderer.prod.js:8:2027226)
    at ClientRequest.emit (node:events:394:28)
    at ClientRequest.emit (node:domain:475:12)
    at TLSSocket.socketErrorListener (node:_http_client:447:9)
    at TLSSocket.emit (node:events:394:28)
    at TLSSocket.emit (node:domain:475:12)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)
[2022-04-21 11:44:58.593] [info]  [useIpcListener] Stopping Ipc Renderer Listener for site.createSite.onStart
[2022-04-21 11:44:58.594] [info]  [useIpcListener] Stopping Ipc Renderer Listener for site.createSite.onUpdate
[2022-04-21 11:44:58.594] [info]  [useIpcListener] Stopping Ipc Renderer Listener for site.createSite.onFinish
[2022-04-21 11:44:58.594] [info]  [useIpcListener] Stopping Ipc Renderer Listener for site.createSite.onError
[2022-04-21 11:44:58.594] [info]  [useIpcListener] Stopping Ipc Renderer Listener for site.createSite.onCancel

Additionally update, my colleague who has been logged in, has logged out and is unable to log in now.

Hi @leroyig, welcome to DevKinsta!

Patience brought this up with me internally as well. I believe it’s an issue with MyKinsta that’s occuring for some people intermittently. It does seem like it eventually works after retrying. I’ll share this thread with our developers for any future occurrences.

Thank you for the useful logs and please let me know if you need anything else!